Returns and Refunds Policy

Return and Refund Policy for 3D Prints and 3D Printing Services

1. 3D Prints

1.1 Damaged or Defective Prints

If you receive a 3D print that is damaged or defective, please contact us at forgedinfilamentnsw@gmail.com within 5 days of receiving the item. To process your claim, we may request images or additional information to verify the issue. Once the damage or defect is confirmed, we will offer one of the following options:

• Replacement: We will produce and ship a new print to you at no additional cost.

• Refund: If a replacement is not possible or desired, we will issue a refund for the purchase price.

Return of the damage or defective print will be required before a refund or replacement is processed.

1.2 Change of Mind

Please note that due to the customized nature of 3D prints, we do not accept returns or offer refunds for change of mind or subjective dissatisfaction with the design or color.

2. 3D Printing Services

2.1 Cancelation of Printing Order

If you need to cancel your 3D printing order, please notify us as soon as possible. If the printing process has not started, we will provide a full refund. If the printing process is already underway, we may offer a partial refund to cover the expenses incurred up to that point.

2.2 Quality Issues with 3D Printing Services

We strive to provide high-quality 3D printing services. If you believe that the printed object does not meet the agreed-upon specifications or exhibits defects due to our error, please contact us at forgedinfilamentnsw@gmail.com within 5 days of receiving the printed item. We may require images or additional information to assess the issue. Depending on the nature of the problem, we will offer one of the following solutions:

• Reprint: We will redo the printing job to meet the agreed specifications at no additional cost.

• Refund: If a reprint is not feasible or desired, we will issue a partial or full refund, depending on the extent of the issue.

Return of the damage or defective print will be required before a refund or replacement is processed.

3. General Provisions

• All claims for returns, refunds, or replacements must be made within the specified timeframe as stated in this policy.

• We reserve the right to assess and validate all return and refund requests before approving them.

• Customers may be responsible for return shipping costs unless otherwise agreed upon.

4. Contact Us

If you have any questions or concerns regarding our Return and Refund Policy for 3D prints and 3D printing services, please contact us at forgedinfilamentNSW@gmail.com

Terms and Conditions

1. Agreement to Terms

By using our ecommerce website, you agree to be bound by these Terms and Conditions, our Privacy Policy, and any other policies posted on our website.

2. Products and Services

Our website offers products and services for sale. All purchases are subject to product availability and acceptance of orders.

3. Pricing and Payment

Prices for products and services are listed on our website. We reserve the right to change prices at any time without prior notice. Payment for orders can be made through accepted payment methods provided during the checkout process.

4. Shipping and Delivery

We will make efforts to ensure timely delivery of products. However, we are not liable for any delays or issues caused by third-party shipping carriers.

5. Returns and Refunds

Please refer to our Returns and Refunds Policy (see below) for information on returns and refunds.

6. Intellectual Property

All content on our website, including text, images, logos, and trademarks, is the property of Forged in Filament and is protected by intellectual property laws.

7. Limitation of Liability

Forged in Filament is not liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of our website or products. Customers are responsible for ensuring the production of their files and postage of the final product is legal in Australia and their country. Forged in Filament reserves the right to refuse to print any file at our discretion.

8. Waiver of Copyright

The customer is responsible for ensuring they have the right to reproduce any files provided to forged in filament. Forged in Filament is not responsible for checking copyright conditions of any file provided by the customer.

8. Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia.

9. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time without prior notice.